This code applies to the Director and to anyone engaged by Smart Energy Lab Services Pty Ltd, including contractors and freelancers working on our behalf.
Honesty and lawful conduct
We act honestly and comply with Australian law, including consumer, workplace, privacy and electrical safety law. We do not offer or accept bribes, kickbacks or secret commissions.
Independence
Much of our work is independent testing, assessment and commentary on solar and battery products. Test results and technical opinions are not for sale. Sponsored or paid content is disclosed as such, and sponsorship does not change what we report. We publish findings as measured, including results a client may not like.
Conflicts of interest
We declare any interest that could affect, or appear to affect, our judgement on a piece of work, and we step back from work where a conflict cannot be managed.
Confidentiality
We keep client and supplier information confidential and use it only for the work it was provided for, unless the client agrees otherwise or the law requires disclosure.
Safety and standards
Our technical work follows the relevant Australian standards and safety requirements. We do not sign off on, or promote, work or products we believe to be unsafe or non compliant.
Fair dealing and records
We deal fairly with clients, suppliers and competitors. Our quotes, invoices and business records are accurate and complete.
Raising a concern
Concerns about conduct under this code can be raised with the Director at glen@smartenergylab.com.au. No one will be penalised for raising a concern in good faith.